IT support for companies and institutions

Safety and efficiency of technology in our hands.

Helpdesk services

Our Helpdesk provides fast and effective technical support for your business

Technology update

  • Troubleshooting software and hardware problems.
  • Assistance in the installation and configuration of programs.
  • Updates to operating systems and applications

Monitoring and reporting

  • Regular reports on Helpdesk activities.
  • Monitor key service performance indicators

User support

  • Help with everyday user problems, such as password recovery, email account settings, etc.
  • User training and instruction on IT best practices

Remote assistance

  • Quick support with remote access tools.
  • Immediate response to reports of problems.
  • Remote troubleshooting without the need for physical presence

FAQ - frequently asked questions

We serve companies of all sizes - from small businesses to corporations. We have experience in adapting services to different scales of business. 

With rapid technical support and remote assistance, we resolve problems immediately, minimizing downtime. Proactive monitoring of systems allows us to detect and repair faults before they affect your team's operations. In addition, we offer training to help employees better utilize available IT tools.

Requests are received immediately by our helpdesk, and a dedicated specialist diagnoses the problem and takes corrective action remotely or on-site. We keep you informed of progress, and proactive monitoring allows us to detect and resolve problems before they become more serious. This ensures that your systems run smoothly and you are in full control of the situation.

When you choose our IT helpdesk, you get fast support available 24/7, an experienced team of certified professionals and a personalized approach to each company. We focus on proactive service, minimizing downtime and maximizing the efficiency of your business. Plus, we offer competitive pricing and flexible service packages to fit your needs.

When you use our IT helpdesk services, you gain faster problem resolution, minimized downtime and greater operational efficiency. Our 24/7 available support and proactive monitoring ensure uninterrupted operation of your systems. Plus, with our flexibility and experience, you can focus on key aspects of your business, leaving IT issues in the hands of the experts.

Yes, our offer is fully flexible and tailored to the specific needs of each company. We analyze your requirements and design customized IT solutions that best support your business goals. This ensures that you get support exactly where you need it, within the right budget and scope of services.

Yes, we offer the opportunity to test our services before deciding on a partnership. We offer a free IT audit of your infrastructure, which will help identify areas that need optimization and show how our support can benefit your business. This ensures that you are choosing the best solution for your needs.

Yes, we offer comprehensive IT security and data protection support. Our services include security audits, risk management, threat monitoring and compliance with RODO and other regulations. We make sure that your data is always secure and your IT infrastructure is protected from potential threats.

Care of servers and computer network

We provide comprehensive management and maintenance of server and network infrastructure, offering:

Server management

  • Server configuration and optimization.
  • Regular updates to operating systems and server applications.
  • Monitor server performance and respond quickly to failures.

Security

  • Implementation and maintenance of security policies.
  • Regular backups and recovery strategies.
  • Protection against viruses, malware and other threats.

Network management

  • Configuration and optimization of network devices (routers, switches, firewalls).
  • Network traffic monitoring and bandwidth management.
  • Troubleshooting connectivity and network access problems.

Support and maintenance

  • Regular reviews of IT infrastructure.
  • Proactive monitoring and maintenance of systems to prevent failures.
  • Quick response to reports and incidents.

Examples of implementation

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Why choose OpenIT?

Cost reduction

  • No need to hire and train your own IT staff
  • Reduce costs associated with maintaining IT infrastructure (hardware, software, licenses)

Access to experts

  • OpenIT has a team of experienced specialists in various fields
  • Ability to benefit from the knowledge and skills of experts without having to hire them on a permanent basis

Scalability of services

  • Flexible adaptation of the scope of services to the current needs of the company
  • Quick response to changes in the company's structure and requirements

Technology update

  • Constant access to the latest technology and IT tools
  • Regular updates and upgrades at no additional cost

Focus on business

  • Handing over IT management to an external company allows you to focus on key areas of your business
  • Increase operational efficiency by offloading internal resources

What does the beginning of cooperation look like?

Safety and efficiency of technology in our hands.

Initial interview

Audit

Analysis and action plan

Initial interview

During the initial conversation with our team, we get to know your company's needs and the specifics of your IT infrastructure in detail. At this stage:

Gather information on current issues and challenges

We identify key areas of concern and determine what your expectations are for our services

Introducing our services

We describe how our services can help improve the efficiency and security of your IT infrastructure.

We determine the scope of cooperation

We discuss which of our services will be most suitable for your business and how we can tailor our approach to meet your needs.

Audit

The next step is to conduct a detailed audit of your company's IT infrastructure. As part of the audit:

We inventory IT resources

We check the technical condition of the hardware, software and other IT resources that are used in your company.

We analyze performance and security

We are assessing how the current infrastructure is handling the workloads and identifying potential security vulnerabilities.

We document the results

We create a detailed audit report that includes all the problems found and recommendations for solving them.

Analysis and action plan

Based on the results of the audit, we proceed to the analysis stage and develop a detailed action plan:

Analysis of the collected data

We review the audit results with you and discuss the key findings.

Proposed solutions

We provide specific recommendations and solutions that can improve the performance and security of your IT infrastructure

Implementation plan

We discuss which of our services will be most suitable for your business and how we can tailor our approach to meet your needs.

Contact us

We operate throughout the country

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